Send your CSR | Dispatcher or Call Center Manager to Salt Lake City!
October 16-17, 2025 - Salt Lake City, Utah
As a business owner, your office team is the front lines, the face of and the first impression of your business.
But who is THEIR support? Is it YOU?
Well, here we are. A full learning platform with awesome in person events and an engaged community.... elevating your customer service team to elite level status!
Sign up my Team Member(s)
A message to your CSR | Dispatcher.....
This community is full of people just like you. But, the cool thing is, they probably have different strengths and weaknesses.
Don't you wish someone had YOUR back? That's us! Not only are your peers in this group, but there's a team of experts who are there to support YOU.
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CSR Transformations
Send your CSR | Dispatcher or Call Center Manager to us!
Get ready for a full day of hands-on learning designed to elevate your skills, mindset, and impact in the home service industry.
This immersive experience will equip you with practical tools, strategic insights, and a renewed sense of confidence to enhance your role as a customer service professional.
They say a picture is worth a thousand words... Check out these transformations!
Wednesday, October 15th - Friday, October 17th, 2025
Salt Lake City, Utah
Wednesday- October 15th - 5pm - 7pm MST
Pre-event mixer
Thursday - October 16th - 8am - 5pm - MST
8-8:30am- Breakfast
8:30-9am- Let's get started! (Erica)
9-10am-Michelle
10-10:15am-Break
10:15-11:15am-Michelle
11:15am-12:15pm- Lunch
12:15-1:15pm- Angie
1:15-2:15pm-Guest Professor
2:15-2:30pm- Break
2:30-3:30pm-Guest Professor
3:30-4:30pm- Erica
4:30-5pm-Wrap Up
Friday - October 17th - 8am - 5pm - MST
8-8:30am- Breakfast
8:30-9:30am- Michelle
9:30-10:30am-Guest Professor
10:30-10:45am -Break
10:45am-11:45pm -Angie
11:45-12:45pm- Lunch
12:45-1:45pm-Angie
1:45-2pm-Break
2-4pm- Erica
4-5pm- Graduation
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Are you ready to meet us in Salt Lake?
Let's go to Salt Lake!
Meet your Academy Professors:
Angie Snow
As an HVAC Business owner and certified life coach, I help goal driven individuals reach their goals in business, all while enjoying a balanced, fulfilled personal life.
I love sharing my experience and insights with other contractors to help them find success and balance in and out of their business
Michelle Myers
Michelle is the founder and CEO of Pink Callers, an administrative support solution that assigns customer service rockstars to support home service businesses remotely.
Pink Callers manages all incoming calls, emails and chats for businesses, inputs all information into business CRMs and schedules both sales appointments and accepted crew work.
Erica Leonor
Experienced Instructor with a demonstrated history of working in the professional training & coaching industry. Skilled in Customer Service, Coaching, Motivational Speaking, Teaching, and Leadership.
Strong community and social services professional with a Bachelor of Arts - BA focused in Anthropology from Brigham Young University - Hawaii.
